Dreams - Sittingbourne

I work in retail and it really is important that the common term "GUYS" is not used by retail professionals. It is an American term to indicate a group of men and for the people born after 2010, not for people born before this age. I had to earn Customer Service Diplomas and you would not have got one by referring to Customers as "GUYS". A simple "Can I help you" or "Can I be of service" would be better.

I have no complaints as to the way I was dealt with

I was satisfied and thats a good thing, prices are pretty high though.

Too long for delivery considering the price of the purchases I would of expected them to be quicker than two weeks

The store was undergoing a refit so wasn’t easy moving around There was resin all over the floor so as soon as I walked in the store I was guided around by an assistant. I usually like to have some space alone to browse before engaging with assistants. Other than that my visit was ok.

There isn't an option to go back or I would change my score...

I think if a customer pays over £200/£250 for something, like mine was for a mattress, then have my old mattress taken away for free. Also if there was an offer of half price on buying 2 or more mattresses, I would have brought 2. I didn't see any offers really.

I always find having worked in retail that if you get top marks all the time you get complacent ,having a little bit less gives you something to aim for,that’s what my old boss use to tell me anyway 😉

Not to spoil too much members of Dreams

To begin with I misunderstood the discounting system in the the assistant explain ed it carefully and I understood and was happy with her expertise in explaining how disconnects work