Dreams - Middlebrook

We were served by Debbie at the middlebrook store. From the very start she listened to our requirements and respond the correct way and completed the sale efficiently.

Excellent experience overall, the sales advisor was knowledgeable, helpful and friendly.

Debbie, the lady who were dealing with was very helpfull, knowledgeable and lets you take your time in choosing. We left the store to look at another store and, the returned to see Debbie again.

We visited the Horwich Middlebrook Store and were assisted by Anne. We used the sleepmatch system which we found very useful. Anne was friendly and helpful, she offered a drink and explained the health and safety processes in place. She showed us the various options and gave us relevant information whilst also allowing us time to discuss our purchase in private. She was clear and helpful during the purchasing process.

Excellent service , very friendly and knowledgeable

Was able to test the bed with a pillow

The overall customer service was excellent.

The sales assistant greeted me at the door and asked of I needed any help, but I felt under no pressure at all. She said I could try the sleep system. She then offered advice, again not pressurised and had all the time in the world for me.

I came into the store with my wife after suffering back issues upon waking up. And from when we first walked in, we was both made to feel very welcome. We spoke to Sam and he straight away suggested he can help us with our mattress. After being measured for the correct mattress he took us to the one that suited our needs. This particular matter wasn’t the most expensive in store which I find good in a sales person that they do not just take you to the most expensive product.

Everything went smoothly. Gave us plenty of options.