Dreams - Merthyr Tydfil

When I read the imfo on the product it stated a price of £400 but when I bought the product I was told that was the price without the draws they cost an. Extra £100 which meant the price whent up to £500 which made me fell i had been cond and very disappointed.

I was neither satisfied or dissatisfied! Shopping is a means to an end

Felt like he was in a rush to get me out of the store. It was my first time buying a product alone . Felt like I had to buy there and then . With a personality like mine I couldn't say no . Starting to regret my purchase

Felt the assistant was very pushy

Two RHSs were delivered but we have not received an apology.It has taken eight days to rectify but you behave as if we are receiving another normal delivery.

Having purchased a mattress and headboard,less than 24 hrs later we decided to also purchase the bed base, When I telephoned the store I was told that despite the fact that I was spending more money "Dreams system" did not allow for adding this extra purchase to the existing order delivery date, therefore I would have to wait a further eight days for delivery of all the items. My husband and I find this extremely unsatisfactory as the delivery will not take place until the day before Christmas Eve. Surely "systems" are administered by humans and some sort of common sense could and should prevail in situations like this. I very nearly cancelled the order but having take a lot of time and care considering my purchase decided to let it run. Do you base your system on the assumption that all customers will feel the same. I should not wish for this complaint to reflect the excellent service I received from the sales staff in store.

Staff were excellent, and plenty of stock to choose from. We had hoped that our bed could be delivered with a few days, but the waiting period is to be 2 weeks. Having spent £1000 on a new bed, it would have been nice to have been given 2 free pillows, rather than them just being discounted. The computer system caused a slight holdup with our purchase, but the staff could not be faulted. 9/10

We went to various stores and each store we went to we were hounded by staff, they wouldn't give us 2 mins peace to browse the store by ourselves, as soon as we walked into each store we would be clocked by a member of staff and then followed around store having your promotions drilled into us when it was clearly advertised on every bed on display for us to read. This is obviously a company policy of hard selling, which made us very uncomfortable and made us really not want to buy from Dreams

I am not satisfied because of what happened a few days later. Your company started another sale a few days after I purchased this Silentnight mattress, and reduced the price of it by £150!! This information was not told to me when I purchased the item.

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