Dreams - Merthyr Tydfil

I was given directions to the store over the phone by a very friendly,helpful lady,Claire. At the store we were made to feel welcome immediately by Jon who helped us whilst choosing a mattress. He was friendly and very knowledgeable about all the items and gave us all the information we needed which made our problem of deciding on a new one much easier than it would have been.He gave us time alone to discuss the mattresses and was readily available to answer any questions we had along the way.We were offered refreshments on arrival which was welcoming.We were so pleased with the service we received at this store we would definately return to this one again.

I was welcomed in the store no pressure was put on me by the staff,the atmosphere was pleasant ,I was given time to wander around when I asked for advice , it was professional with a friendliness about it, in fact it was quite enjoyable everything was explained to me and my wife the best options and no gimmick talk

Very helpful staff. Gave information but did not pressure me into buying a bed.

I was helped to decide on my purchases by Nicola. She approached my friend & I to ask if she could assist us in any way. I explained that I was looking for a new double mattress & she asked about issues such as firmness requirements, where it was to be used & any price level I had in mind. She made some suggestions & showed me around some mattresses for consideration. She encouraged me to lie on them & test for comfort etc. When I had decided on the mattress, she told me about offers on pillows & mattress covers which might interest me. I was very impressed with Nicola & bought the extra too. My friend also purchased a single mattress, pillow & mattress cover. The payment & delivery details were dealt with just as efficiently. Excellent service.

Excellent knowledge from store assistant, Nicola. Very helpful, obliging and friendly.

Friendly and not to pushy salesman good knowledge

There was a lot of choice, which was clearly explained and we were given lots of time to make our choice 😀

Excellent prices and customer service.

Excellent customer service and advice from sales representative Claire.

Happy with the choice and variety of matress instore. Also Kelvin was very helpful showing us the different style of divans