Dreams - Maidstone

we went in for a new mattress and was directed to the ones that were relevant to our needs and chose one then paid

prices of beds and mattresses not adequately quoted on printed data. eventual price quoted didn't exactly match written price on each mattress.

People are not entirely satisfied when parting with money!!!!! Everything was fine.

Don't know if the product will provide quality and longevity until timevhascelapsed

I was charged for assembly of bed which was an additional £40 on top of the £39 that I had already paid for room of choice delivery only to be told by the men who assembled bed that it is free for TV bed so when I rang the Maidstone store and spoke to Barret (salesman) he said they were lying I then rang cux service and they said it is free I have now have been charged £40 for something I didn't need I am very unhappy with this!!

Some advertising was confusing

Never award or expect the highest rating. A long lead time to delivery. Card machine hard wired to opposite end of sales desk. Overall good experience, Guy was helpful and knowledgable.

The product we bought was a boxed self assembly bed frame. I would have liked to have seen an assembled example in the flesh.

No issue with dreams or staff but there was a significant delay in processing the credit application with creation, this seems to have been due to the fact that I already had credit with them and the system wouldn't accept the customer number the staff were told to use. It took a phone call and a significant amount of time for the situation to be resolved.

Found the bed I required and the assistant was very helpful and quick to take the order and proceed with the payment. I was surprised that I had to pay delivery charge as I was sure that when I viewed the product on line it said "free delivery" I did check when I got home and sure enough it had to be booked on line to qualify for this deal. I wish I had waited until I was home before ordering because not only would I have saved myself £40 I could have chosen a quicker delivery date. Margaret Burton