Dreams - Llantrisant

The customer assistant was quite pushy and did not let us browse when we asked but carried on dragging us from bed to bed focused on getting us the cheapest bed without actually asking us what our requirements were (she already knew we wanted a storage bed but nothing else)

The assistant Chris was very pushy and rude. I told him that I was going to check the room size and return and he was very unhappy to see me leaving the store not having purchased the bed. I then returned to buy the bed but after the first time I went to view the bed I was very unwilling to return

(a)the way the bill is set out (b)the total price was differant to what i expected.

The delivery service let a lot to be desired.The time of delivery was forwarded to us numerous times and yet despite staying at home and preparing the actual delivery was almost 2 hours late. The delivery team when questioned could only respond with"Well we started late see love!"....An advance phone call advising us of this schedule would have been appreciated,the Dreams punctuality has soured the experience...Ironically,perhaps 'In Your Dreams' would be the ideal rider to add to advance delivery notifications...

First time I visited store received excellent service. But yesterday when making final payment on bed and purchasing mattress I felt I was not being given full attention to my needs. Was asked if I wanted a delivery date for mattress and I stated I would like it to be delivered same day as the bed stead. As the process of this purchase took so long I was a little confused. If you can check I emailed you last night to verify delivery date.when I purchased bed was told if I bought mattress as well I would receive free pillows. I asked the salesperson if I could still receive free pillows he stated I would have to ring customer services to apply for them.

The sales person was very pushy and smarmy. Appeared to be only interested in a sale and nothing else. Even my husband commented and he doesn't normally comment on things

Not a problem in store, I was given two delivery dates for the mattress for a Saturday delivery and a Monday delivery date for the base I had explained to your colleague in store lady called Jo I was selling my old bed and had to re arrange there collection by a week to accommodate your delivery at cost to me as I had put them out. Then I receive a text from you that delivery will not take place until a day later. So i am expected to sleep on the floor . I don’t think so. Then when I try to return your text it is not delivered. I am to say the least not happy in inverted comma’s. so now I have to go down to your store to get my money back and shop elsewhere extremely disappointed with outcome. A lot of wasted time and cost to me for nothing. I am 70 years old but that should not make a difference to the situation . Very frustrated

The goods have not arrived yet. It will then take at least 2 weeks to judge whether it is Value for money Satisfaction with quality

When I placed my order with the member of staff I asked would there be any free pillows with my order and the gentleman said yes after paying my bill he gave me the pillows . When I arrived home and checked my recipe I have been charged for the pillows I am so disappointed I will be back down to the store first thing in the morning to cancel my order I am within my right to so because it will be within the 48 hour window yours faithfully Mr T M Davies

I was satisfied with my experience in Dreams, mostly because the seller was very knowledgeable and friendly. He offered option that I ended up taking, provided sample of type of mattresses and he had a great overall attitude.