Dreams - Llantrisant

The mattress leaflet had different product names to those that were on display. The assistant said the one displayed was made 'slightly different' to that in the leaflet. I quizzed him and he said that it was how the company flipped the sale each month. So it was essentially the same product with a different name

I was highly satisfied with the quality of service. As with any high price purchase there is always room for increased satisfaction regarding price. Staff were very friendly and I was impressed with how quickly you could deliver. Only problem is you are not able to narrow down delivery slot time... most other companies are able to specify at least am or pm.

i have to wait 20minutes for a assistant to be able to help me as only one person serving in store and they were busy with another custmer i did not like hanging around waiting

I was completely satisfied with the experience I had at dreams.

Very happy with the help from the staff showing me different items that were on sale and the quality of each product. Very pleasant young girl and very helpful

Because that would mean you were perfect and you would have no room for improvement

The shopping experience was good. The delivery and mattress removal service charges weren't mentioned until payment. Personally I think they should be complimentary, particularly delivery which isn't really optional. Couldn't give a higher score since we haven't received the product yet. the service could be amazing but ultimately the product has to deliver.

The salesperson continually tried adding features which was pushing me way above the price I'd anticipated paying. She tried to justify that it was 9 months free credit, when in reality I'll need to pay back within 8 months which means that the price per month had ended up more than expected

Would have liked the bed to have been slightly cheaper than it was

Assistant was a little confused at times