Dreams - Llantrisant

I was alway taughte there is always room for inprovement so i always mark it slightly lower. I wish your cloud pillows were alittle cheaper. I was really happy with the service i had from your store and was offered plenty of coffee. Staff made you feel comfortable while we were looking around and nothing eas to much bother

The store manager spelt my surname wrong, even after spelling to him.

We were misquoted a price for a mattress. We were torn between two mattresses, one was £749 and the manager of the store told us there was only £50 between the two. So we decided to go for the other mattress that was £50 more expensive. When we got to payment, it turned out the mattress was £150 more expensive and she had made a mistake. She took off the delivery charge and some money for us, but it was still £100 more than we would have paid.

Bedroom furniture in different parts of the store looked different due to different lighting

The service was acceptable and professional

The employee didn't know enough about some of the products.

One of the assistants said he wasnt sure about of a lot of the products, but he would find out. Then he just stood there and looked at me without finding anything out. In particular, a set of draws which clearly didnt come with the bed he asid he "doubt" they came with the bad. He also wasnt sure about the delivery procedure. I explained all of my concerns, and that due to the amount of money I was about to spend "doubt" wasn't a good enough response

At this time I have yet to receive my mattress so can't give a complete response. Please note, the delivery has not been delayed.

The service we recieved was great however I am disappointed at how the branch manager Lynn spoke to the lady who was serving us. She was new and made a few mistakes and was dismissed and dealt with by Lynn in an impatient manner.

I was told that if I came back to place an order I would be offered a good deal. When I returned the following day I had £50 off the price which I don't think is a "Good Deal". Also I was told the total cost of the bed and mattress but when I asked for a breakdown I was told I had a cover policy on the mattress which I didn't want and the delivery and assembly charge wasn't explained to me. With the cover policy for the mattress, if I had taken that out I would have received a free mattress cover worth £40! How can you say it's free when your paying for the cover anyway.