Dreams - Llantrisant

Could have purchased a similar (but not exact) product elsewhere but the Dreams store is far more convenient being on our doorstep.

The colleague in store was very keen that we return to fully pay for the product as soon as possible telling us not to come the following day (bank holiday Monday) as they would be very busy. We therefore returned to store the same day and paid the full £999.99. A couple of days later the same product was offered at £899.99.

I was highly satisfied with the experience at the store. The delivery drivers let the whole xperiencendown by putting a cracking in my wall when carrying the bed upstairs.

There is always room for improvement whatever the cercumstances

Prices just for mattress were expensive

I am never highly satisfied with any shopping experience.

Although I was happy with my visit to your store I did feel a bit under pressure to buy.

Whilst being very happy with the service and attention from the sales assistant, I was a little concerned that, upon purchasing an expensive Tempur mattress, which currently has a 100 night sleep guarantee promotion, at no point was it explained that to qualify for the guarantee, the mattress needs to be used with a protector fitted. It was only by reading through the promotion card provided that I found out this information, after placing my order and having left the store. Two points being a missed opportunity by the store to sell me another product, but also, I would have been extremely unhappy, should I have been outside of the terms of the Tempur guarantee promotion, by not fitting a protector, which may have prevented me swapping the mattress for another, more suitable one should I need to.

I was highly satisfied with my visit, no problems. Your employee was very helpful and knew your products very well. Thank you Anne-Marie for your help.

As I'm owed a mattress topper as they were out of stock which I don't have a problem with but I was told I was going to be rung and said when they were in stock and I haven't received that call yet and that was 4 days ago