Dreams - Llantrisant

Mike who assisted us had a wealth of knowledge about the product and was very curtious and helpful. Also very patient!

Obtained much information during online live chat prior to visiting store. No waiting & salesperson very knowledgeable about all products. All questions answered before making choice.

The high speed of sevice and the friendly attitude of the staff.

We were not at all sure which type of mattress would suit our needs so we were very pleased with the knowledge and style of communication from the salesman, Chris. We do not like to be `smothered` by attention from sales personne when shopping l and I felt Chris judged this well.

I went in, Rebecca asked if I was ok & did I need help so I told her what I wanted, she took me straight to the product & advised me. No time wasted, good product knowledge & I'm really happy!

The gentleman that served me was extremely helpful and polite and nothing was too much troulble

The customer service was excellent, the salesperson listened to what we were asking and provided us with a choice of options that were suitable to our needs

The sales man, chris, knew exactly what he was talking about, he spent time ensuring we found everything suitable for our needs, he encouraged us to lay on beds, try with pillows etc which ultimately led to our purchasing the items we did, he used his own experiences to advise which I always feel is a nice touch, we had our 8 month old daughter with us and he tailored his advice to account for her aswell (despite it not being her bed :)) which to me shows he was aiding us as individuals not just using the standard selling method that can be so generic. Finally a simple thing such as an offer of a cup of tea on what was such a miserable wet and windy day really made the time and experience spent in store a very pleasent.

Rebecca who served me was outstanding she is an asset to your company and the service I received was one of the best I have had great customer service the shop was spotless and well later out would definitely come back to use your store if it wasn't for you staff member who served me don't think I would have purchased at the time I did Many thanks One happy customer

staff friendly and helpful. Interest free credit and able to use my forces discount card