Dreams - Llantrisant

very easy and pleasent experience, stuart was vert patient with us as we were very indecisive, overall very happy

The lady Jo that served us was very helpful,friendly,and patient while we were deciding what we wanted

Stuart greeted us as soon as we walked in the store and was very enthusiastic. He asked relevant but not intrusive questions and explored all the options with me to ensure that I was getting exactly what I wanted. The visit in store didn’t seem pressurised at all and Stuart was not rushing me to make any decisions either. I am very experience at Dreams with Stuart.

Happy with what we got for the price paid at 0% APR. Assistant was sound and after purchase had a nice informal brief convo about the house we’re getting

Very welcoming. Gave us coffee on the visit and was very educated about items we wanted to know about. Very friendly and answerd all our questions.

Very efficient staff fully explained any questions regarding our needs about the bed and the choice of matteress.

Stuart allowed me to make the pace. He was knowledgeable and asked sufficient questions without prying to assess my needs and directed me accordingly. His ‘bedside’ manner made me feel comfortable to risk assess the mattresses to ensure I was making the right choice. At no time did I feel pressurised which I found quite refreshing. Once I had made the decision to purchase which was entirely my choice without pressure, Stuart explained the whole processes of the sales procedure ensuring my full understanding. I am very happy with my impending purchase and look forward to the delivery. Can I please add that Stuart is an admirable advocate to your company. I wish all ‘salespersons’ were as understanding as him. Well done Stuart.

This was our first store so the only product information I had was from internet reviews but I had a good idea what I wanted. Jo immediately greeted us as we entered the store but she wasn't at all oppressive but told us she was there if we need help. Once we homed in on the mattress type we wanted she offered assistance again which we took. She was very friendly and relaxed but still very knowledgeable and explained how the store worked in relation to finding the right mattress. She then made us a hot drink while we tried the different styles then, when she returned, she helped us fine tune our choices by suggesting considerations rather than dictating what we should or shouldn't do and we selected the mattress for us. I then explained that as this was our first port of call I had to look elsewhere just for peace of mind and she made us feel very comfortable with that but pointed out certain benefits that dreams has over other stores. Suffice to say we returned later the same day to make our purchase despite Bensons having a less expensive option. Our return was partly down to the service that we received. So Well done Jo (Jocelyn) and thank you.

Received excellent customer service from Stuart, all the staff entered into some friendly banter with me. all had a good knowledge of all products. Was offered refreshments and to try all beds after being given lots of good information

Excellent service and we got the best priducts for our needs