Dreams - Leicester St Georges

A wonderful experience purchasing a mattress at dreams. We were assisted by Nirali who was very knowledgeable about the products. After using sleepmatch we were shown what mattresses would be suitable. After lying on several mattresses we found the perfect one. We were offered drinks and not pressured into buying anything. After spending nearly 3 hours in the store we purchased the perfect mattress.

Staff was very patient explaining about there product offering drinks just treating us with the upmost respect making us feel valued.

A lovely salesman greeted me soon after arriving in the store. He asked if he could help point me in the right direction or if I’d like to look around first. It was a very relaxed way of asking for help and I appreciated not feeling pressured by a salesperson. He (Ian) was very pleasant and talkative the whole time but also gave me my space to explore. He offered me options on the mattress I wanted more within my price range and did everything he could to make sure I left happy and the experience was a good one. Very nice service all around and a pleasant store. (Also the sleep measuring machine was very cool)

The salesman Stanley was very knowledgeable and took a lot of time to understand our needs and presented the products very well. The store is very clean and well laid out, and we didn’t feel pressurised to make a quick decision. Would definitely recommend to friends and family.

The staff member was very knowledgeable and helpful. He checked for the suitability of my mattress by using a scan machine. The staff was polite with very good customer service.

The employee who helped us was very helpful and kind throughout the whole process.

We were served by Nirali who was highly knowledgeable about the products and extremely helpful without being pushy. She helped in choosing exactly the right product based on our needs. It is so rare to receive such excellent customer service.

Friendly helpful staff, efficient service. Very kind towards our children and informative

We were greeted warmly when we entered the store & helped by Jerome. He guided us through the types of mattress that would best suit us. He was very courteous & knowledgeable. At no point did we feel obligated to buy or pressurised. Overall we had a very positive experience & would certainly recommend Dreams to friends and family.

Friendly staff, accommodating and staff work as a team