Dreams - Kettering

Initially the store manager in the Kettering branch approached us to ask if we needed assistance. We asked if a finance option was available to which he confirmed it was. We were not made aware of the ‘buy now, pay later’ option which we would have been very interested in if the store manager had made us aware of all the options. It wasn’t until we were sat down with a different colleague to process our order (Dan was his name and he was extremely professional). That my partner noticed the POS on the wall behind stating that but now pay in 9 months was also an option to which the staff member gave us full information and proceeded to complete my order using this option. We almost walked away from the sale initially and I was disappointed that the store manager wasn’t more forthcoming with the services that you offer in the first instance when we enquired. Thankfully our experience was very positive with the staff member who processed our order in the end.

There wasnt much choice for the money i had available to spend, either too basic and not suitable or too expensive..but apparently what i bought is very popular and hopefully meets my back problems needs .

There wasnt much choice for the money i had available to spend, either too basic and not suitable or too expensive..but apparently what i bought is very popular and hopefully meets my back problems needs .

There wasnt much choice for the money i had available to spend, either too basic and not suitable or too expensive..but apparently what i bought is very popular and hopefully meets my back problems needs .

There wasnt much choice for the money i had available to spend, either too basic and not suitable or too expensive..but apparently what i bought is very popular and hopefully meets my back problems needs .

Only that we weren’t told of the price of the pillows which were added to our order at our request. It was only after we’d paid that we realised one of the pillows we bought was £99!

Only that we weren’t told of the price of the pillows which were added to our order at our request. It was only after we’d paid that we realised one of the pillows we bought was £99!

Only that we weren’t told of the price of the pillows which were added to our order at our request. It was only after we’d paid that we realised one of the pillows we bought was £99!

Only that we weren’t told of the price of the pillows which were added to our order at our request. It was only after we’d paid that we realised one of the pillows we bought was £99!

Only one member of staff who had to keep leaving us to see to other customers