Dreams - Kettering

The member of staff was very helpful and wasn’t pushing us for a sale. He was very accommodating and answered all my questions. Even the ones I didn’t want to ask. No question was a silly question. He knew exactly what we were after and was a pleasure to deal with.

very friendly staff who where very professional and was a help every step of the way was offered coffee and the store was clean and tidy great store

The sales staff was very friendly, encouraged us to use the sleep match technology to find our perfect mattress.

Dan was very helpful with finding the right Mattress for us

Dan was amazing. Took time to fully understand our needs and recommended a variety of products.

I was very impressed by the knowledge of the staff and how we were welcomed and made to feel very comfortable. I did not feel rushed or badgered into buying items. Would certainly return

Wendy was supportive and very helpful and not pushy at all

Lisa the sales assistant was very good at helping me and my wife decide on our bed - and was very knowledgeable in helping us to decide Unfortunately, the experience was really disappointing after our encounter with the Kettering Store Manager, Vivek. It is a shame because we had such a good experience with Lisa, the sales assistant, which is the only reason we ended up making the purchase in the end The manager at the store was rude with both me and my wife, to the point I was ready to walk out of the store and not make a purchase. The manager at the store was ready to keep arguing with us instead of apologising for his behaviour. His customer service skills are appalling. I am happy to talk to someone further if you need specific details about what took place. Needless to say the manager didn't handle the situation very well and nearly lost a £2400 order. It was only because we had had such a good experience with Lisa, that we continued our purchase.

Told assistant my needs and he found what was needed to fulfill it

Friendly knowledgeable staff. Wide range of products.