Dreams - Isle of Wight

We were made to feel very comfortable. Enjoyed the coffee, very nice touch. Tried several beds with different mattresses, until we selected the right one. We were guided every step of the way by both Matthews. Thamk you very much

All members of staff were courteous, knowledgable and helpful

Great friendly staff, offered tea or coffee and left to have plenty of time to check out the vast stock on display. Took the instore bed computerised survey which scans and rates your position on a bed and makes recommendations to start with. Really Helpful!

Shop manager responded very quickly to my request , gave me a coffee while he looked up options , and knew the product info very well . He was very helpful .

Item not on show at any local stores which was disappointing but was assured I could return. Staff very helpful

Very friendly staff with a welcome as we entered. We were offered a coffee and given plenty of freedom to browse. An assistant was ready to answer our questions and then take our order and payment. the final summary was simple and quick confirming our order.

very friendly assistant who helped us to choose the correct mattress for my partners needs due to back problems. Offered us tea and did not pressure us into anything. Was very helpful and polite

The assistant Jennifer was on the ball right from the start inviting us to try the special mattres selector bed to help us select the correct firmness for our needs, sleeping position, and age. She then guided us to the appropriat mattreses to look at (mediun firmness) and answered our questions as we looked at several options. we made our first decision quickly going for a king size top of the range New Flaxby. We asked about pillows and she showed us the Tempur Comfort Cooltouch Pillow which she said we could take around with us as we tried out diferent beds. She showed us some paper work listing the three things we were going to purchase, and we asked about a some discount on a pair of pillows. On her return after speaking to the manager we said we would purchase the Super King size and she spoke to the manager again about possible discounts. We agreed our purchase were given an excellent coffee and paid for the goods in full. Overall a very smooth experiance. We had not planned to purchase that day, but just went for it.

Jennifer was so helpful in assessing our needs and showing us the matereses which were best suited. Very knowledgeable and as the pushy but gave us time to decide.

Matthew was very welcoming and had a smile on his face as I approached him. He shook my hand and asked if I had had a good Christmas and was genuineness interested in my reply.Matthew knew exactly what I wanted and then enquired if I needed any other products whilst I was there. I was offered refreshments when we sat down and felt totally at ease with Matthew and his demeanour. The order was processed quickly and efficiently with no fuss, a very pleasurable experience.