Dreams - Isle of Wight

I wanted to purchase the Evolution TV bed and wanted to see how the cables for the tv were fed to where my wall socket is. I asked to see and was just told 'the wires go under there'. So I had to repeat my request to physically be shown.

A stock check was being carried out and therefore the computer was out of action. Order was taken manually.

HAve not had the product delivered yet, withholding complete satisfaction until the item is delivered and installed in the timescale advised

I don't like the fact there are open desks and when you are sharing personal details regarding address, phone numbers etc. there is no confidentiality and other customers that are nearby can hear everything that is being discussed. This is not good in my opinion, as my information is private.

I was told about your price match guarantee, so I felt confident in placing the order. I found a cheaper quote the same day. Because I placed the order on a Sunday I was unable to get through to customer service to claim back the difference, the cheaper offer ended that same day, so I feel cheated of over £200 difference!

I WAS VERY HAPPY BUT NO ONE IS PERFECT I ALWAYS LEAVE ROOM FOR IMPROVEMENT

Item required was not available in store, had to be ordered.

So far so good

We had to negotiate the product being ordered & delivery from your I.o.w store, we didn't want to order from the main land thinking it would be more expensive, the sale was finishing that day, the assistance in each shop offered a different deal. The £200 was not offered on a superking that was confusing, assumed it was on king & superking.

one to one sales person