Dreams - Isle of Wight

The staff at the shop were very helpful, the experience was let down by a 10 week delivery for my bed. Returned and have bought various chest of drawers, now an 8 week wait!!!!

I'm more annoyed that the we were booked to have a delivery of a bed today (23/06/17) and we had to get hold of them to find out they weren't coming! I had no phone call or anything, to say they won't be delivering! I now have to take time from my day off to wait around! Its a good job I didn't have to day off or I would have lost out on money, but still isn't nice that I had to ask someone to take time out of their day to wait for nothing!

We bought a very expensive tempur mattress, told about the 60 day exchange which is what convinced us to buy...but wasn't told that if we exchange to lower value then no money back!

Delivery period could be quicker

It was all OK

I was not highly satisfied as I would have liked to buy the display mattresses but could not and had to order new and wait 5 weeks for delivery

We waited quite a while to be served

To be highly satisfied the product would have had to have been available in store or available for delivery the next day

I was not dissatisfied, it was the only store we visited for this purchase. But I did not rate the store the top rating as there is always room for improvement. I have no criticism though.

Had to wait two days for our price offer to be accepted