Dreams - Isle of Wight

Thorough explanation of products given in order to make an appropriate choice.

We were able to browse freely but was told, in a friendly not pushy, way that we could ask for help. When we did, we got clear information and told the best beds to meet our needs then again free to try. Offered a tea or coffee, and we spent what seemed like ages trying beds out. Very friendly staff who knew what they were talking about when asked, made the whole awful bed buying experience as stress free as possible. That coupled with the 40 day 'trial' period to alleviate any worries just made it simple.

The store was clean and calming. All the staff were friendly and welcoming. They answered any questions with ease and explained their product range well. Asked about our needs and listened to what we said. They brought us hot drinks which was very appreciated . They were on hand to help but at no time did we under pressure to hurry with our choice. Made time to check stock availability on small items (duvets / sheets) as well as bed .

Lovely assistant vicky!!! So helpful!!

The assistant did a very good job of explaining the differences between mattress firmness and the use of colour co-ordination throughout the store. That made finding the type of mattress I needed so much easier.

The service was exemplary-all the paperwork and process of delivery explained in a manner that was easy to understand and more importantly it didn't take too much of my time up.Extremely satisfied with the purchase and service received.

they were just very knowledgeable and helpful in respect of what we were looking for

The member of staff helping us was extremely helpful and very cheerful, she gave us a good deal.

The store was quiet, given the date & time of day. Welcomed to the store & offered advice based on what we were looking for. Colour system of mattresses explained to make it easier for us to find what we wanted. Offered a drink which was very welcome. Left to look without being hassled but knew staff were around if we needed them

the staff were very friendly and made us feel very welcome. we were given time to look round the store. we were not pressurised into buying any products. the staff were very professional and we would certainly use the store again