Dreams - Isle of Wight

The sales assistant Matthew was informative, friendly, and welcoming

as soon as we walked into the store a girl came over straight away too ask if we needed any help of which we said yes then she offered us a cup of tea, the girl took her time too explain things too us, she took every effort too go the extra mile too help & too explain everything too us

Staff friendly, attentive, and knowledgeable, but not in your face. This is our second lot of purchases because we were so pleased with our first experience.

Helpful but not pushy staff

We were given a chance to have a quick look around the store we were asked if we needed any help. When we said 'yes' we were given immediate attention from the assistant. He ascertained our needs immediately and gave us various options clearly. We were able to check these out and were helped with answers to our questions. The whole experience was very positive and it was easy to make the right decision about the products we wanted at an acceptable price. The process of ordering and making payment could not have been easier. Everything was well explained.

Matthew Brett at the Newport IOW store was attentive & very helpful; he ascertained my requirements & pointed out which mattress would best suit my needs. He was very knowledgeable about the products & their advantages, he was also able to help when I wished to purchase pillows and mattress covers. He made me an excellent cup of tea & did not rush me to make a decision. Once I had tested lots of mattresses Matthew was able to find a base that suited & gave me swatches of material from which I could select what would go well in my flat. When I had decided which purchases to make he was very efficient in obtaining the final price & was able to offer some discounts. I will not hesitate to go back to this store when I am ready to get my bed for the spare room & do not wish to shop anywhere else. There is a good range of products & the service is superb.

When entering the store we were welcomed and advised that the advisor would be back to help once we had looked around which was nice not to be pounced on. Very helpful staff not pushy. Once we decided the payment and delivery was arranged quickly and delivery was booked for 7 days time.

We were given full attention of the assistance and our order taken quickly and smoothly

Store staff were extremely helpful, knowlegable, polite, and accommodating. I could not have asked for better service.

i hadbeen let down by argos and needed a bed qjickly ..and really wanted a 4 ft bed but delivery was too long as it had t be ordered. so settled on 4ft 6 but on a budget the sales assistance went t extreme lengths t ensure we got the right bed at a price that suited ..initially i neededt talk with my nan who was paying for it and was offered coffee. very friendly and patient staff..the manager carried the mattress to the car for us.