Dreams - Isle of Wight

WE HAD EVERY ATTENTION FROM THE STAFF MEMBER AND HE RETURNED A NUMBER OF TIMES AND ADVISED MY WIFE ABOUT THE DIFFERENT MATTRESSES AND THEIR BENEFITS. HE ASKED US WHETHER WE WOULD LIKE A CUP OF TEA OR COFFEE WHICH WE APPRECIATED. WE LAUGHED AND JOKED WITH THE STAFF MEMBER AND FELT AT HOME. WE FELT NO PRESSURE PUT ON US AND ENJOYED THE VISIT TO THE SHOWROOM AND ALTHOUGH WE HAD COME TO PURCHASE A MATTRESS, WE ENDED UP BY BUYING A DIVAN AND HEADBOARD ETC.

The sales assistant was very helpful in clarifying exactly what we wanted. We had an idea before but once speaking to her she made suggestions which meant we actually got a better product without paying much more. We were allowed to browse and discuss without any pressure but advice was on hand when needed. Particularly useful advice and demonstration given about different types of mattresses.

Jenny and her manager were very helpful

The overall helpfulness of the staff and their customer service attitudes.

Very good customer service. Salesman was efficient and dealt with our queries most professionally.

Greeted us when we entered the shop, but let us browse and take are time before checking if we needed assistance

we were greeted as soon as we entered the store, but were not pressured and able to search the store in are own pace

Knowledgeable, friendly staff

We were given helpful assistance by M Brett at the Newport store on the Isle of Wight. He was informative but not pushy and the whole experience was quick and hassle free.

Nicely welcomed asked if we needed help and then left in piece until we needed more help. Very satisfied