Dreams - Isle of Wight

Mainly because of the efficient friendly staff (Jenny and Matt B).

We went in the store about 3weeks ago to order some bunk beds for my children, but to be told they are on hold as their are none in the uk, as they are very popular, so I felt quit disappointed as we needed them asap, so then the shop assistant (Jenny) was so helpful and reasuring that as soon as they came back into stock she would call first thing, since that day Jenny phoned me on a daily/weekly basis to keep me updated on when the product would be back in stock. On Friday the 26th of August at 9.00o'clock Jenny phoned straight way to finally say the the product was in stock and ready to be ordered, I couldn't of been happier!

Lovely assistant. Very friendly knowledgeable and understanding.

Carla, wit a smile and very helpful manner, guided us to the types of bed we were looking for, explaining all the colour coding for the different ones. She explained about the (important to us) 40 nights guarantee in the event that we found our initial choice did not suit our needs. (We have lower back problems.). We returned the next day and again we're delighted with the service. Matthew (we understand there are 3 Matthews working there!) guided us through the paperwork. He was also friendly, courteous and helpful. We appreciated the coffee brought to us by Carla.

Phoned store to ask availability of bed frame.Young man said he would check stock and ring me back which he did within 10 mins.Very polite and excellent service.Bed frame in stock so went to store ,spoke to same young man and purchased bed frame.

Both times on the 'phone - the assistants (at the call centre and the local store) were effective, polite, knowledgeable and were what I'd describe as "Proper, old-fashioned and helpful" sales assistants..putting the customer's interests first and respecting their (precious) time. There was no sign of "Call Centre Mentality" thank goodness! Both assistants were accountable - marvellous!

Very friendly staff, right level of sales approach

Jenny was extremely helpful without being intrusive. She gave us the available options & then gave us space & time to consider those options. She was helpful & friendly while all the time acting in a professional manner. We had a highly satisfactory shopping experience - and a cup of tea!

Very pleased with the beds we ordered the assistant was very helpful and knowledgeable even had a cup of tea offered to us but after spending £2700 we were a bit taken back to be charged for delivery.

We felt the staff listened to what we were looking for and offered us a range of solutions. Staff were clearly knowledgeable but also very tactful.