Dreams - Isle of Wight

On arrival to the store my wife and I were greeted by a very friendly member of staff. (Mr Matthew Brett) within minutes we had made our mind up and we're ready to place the order! We were even offered a cuppa! Mr Brett himself was never pushy but extremely knowledgeable. He didn't try to sell us the most expensive one but the one that best suited our needs. This in my opinion is the single most inportant part of sales which gains customers trust and makes them want to come back. My advice, try to clone Mr Brett!

I was pleased as I got time too look around on my own before a member of staff approached me. When they did she asked me what I was looking for and the kind of mattresses I liked, my budget etc. I got to try out various mattresses before choosing one based on my needs and for a price I could afford, with a finance plan as well, which was explained in great detail so I knew what the finance plan entailed. It was quick and easy, I got to take the mattress home that day. A bonus we were offered a coffee while browsing as well, which was a lovely touch!

Originally made an enquiry on line about specific delivery to Isle of Wight. Quickly received a telephone call from the Isle of Wight Shop. Everything fully explained. We subsequently called in to the store and made an order without any problems.

We bought a divan bed for a good price from staff who answered every question and were proactive and knowledgeable

I liked the way the mattresses were colour coded. That meant it was easy to see which ones we were interested in. The assistant guided us to the appropriate mattresses. He also gave us good and relevant information regarding headboards and the colours available. He also directed us to other products that were on offer that he felt we would be interested in. Lastly he explained how long we would be waiting for the product and exactly the procedure for delivery and that it would be delivered to the room.

The shop assistant was attentive, listened to what I was looking for, pleasant and helpful without being pushy.

The store was very clean the staff are very friendly

The assistant was confident and knowledgeable while being very kind and approachable. He endeavoured to answer all our requirements.

The staff were very friendly and helpful

I was greeted by Ruby but didn't feel harassed. I was offered a hot drink and given all the assistance I needed when needed. The sale was made simple and easy to understand.