Dreams - Hull

We visited the Hull Dreams store and purchased a double bed and mattress to the value of £1100. The PC systems crashed and the shop was waiting a considerable amount of time while the systems attempted to be rebooted. we were part way through the transaction. After waiting 30 minutes we were told that no computers were working and that worldpay could not be established so no deposit payment could be made. We were asked to leave as there was nothing else to be done but were reassured that nothing would change on our order or delivery date. Despite this order being written correctly when we got email confirmation the item was incorrect and the colour was incorrect. I had to phone the store again to ask them to take our deposit payment and to get them to change the order to the correct item. This took 25 minutes on the phone due to systems being slow again. We were assured this was done and that the delivery date would not be affected. Ten minutes after we received another call to state that the delivery date could not be honoured and we would be waiting a further week.

Delivery was on-time and on the day arranged (tuesday 3rd oct), however the delivery staff managed to break the lamp shade whilst delivering the mattress upstairs. I will be emailing the photo and phoning the store to complain tomorrow (4th oct).

I was not happy with the unprofessional staff and not one staff member offered me help during my shop when I was browsing the beds. No sales at all. I did purchase a bed but I wasn’t happy with the lack of help I received, after hinting for help numerous I physically had to approach a staff member and ask to buy a bed.

After a visit to the store several days before, the rquired item had been selected with a helpful assistant, but on return for the purchase three of the assistants sat chatting . when asked for assistance to verify the product, and make the purchase, we were passed by the 2 male assistants , down the line until finally the younger female member condescended to come along and search for the correct product. when asked if this was the correct model , we were told yes but probably a different colour and style to the one previously selected as they were moved around because of the sale. but not to worry the correct one would be ordered...

We paid £799 for a bed,when I showed my daughter the bed onlinethe next day it was £160 cheaper,the shop assistant should of told us

I was satisfied thoughout

I was highly satisfied with my visit to Dreams. The customer service was excellent.

WENT INTO YOUR HULL STORE TODAY ,WAS LEFT ALONE TO BROWSE WHICH I LIKED .THEN ROBIN CAME OVER TO SEE IF WE WERE OK .WE ASKED QUESTIONS ABOUT THE PRODUCTS, HE WAS VERY KNOWLEDGABLE. HE SHOWED US DIFFERENT TYPES OF MATTRESSES FOR US TO TRY . THEN LET US LOOK ON OUR OWN AGAIN .WHEN WE HAD MADE OUR DECISION HE LOOKED AFTER US .HE EVEN OFFERED US DRINKS. HE EXPLAINED EVERYTHING ALL THE WAY THROUGH THE PURCHASE. WE ALSO HAD A GOOD FEW CHOICES FOR DELIVERY. VERY GOOD CUSTOMER SERVICE

PROMISED DELIVERY BY 23 SEP BY SALES ASSISTANT, DELIVERY DATE PUT BACK TO END OCTOBER BY DREAMS. NOT GOOD ENOUGH

Order not placed on lorry, hence delivery date not met. Having taken time off work to dismantle old bed etc now got a week just led on mattress.