Dreams - Hull

Items do appear more expensive than online when I checked after my visit. Even on your own website.

Sales person seemed less than happy to help us with our questions. Suggested we go look for what we want and go to him if we wanted some help. He then went to sit at his desk.

Sales person seemed less than happy to help us with our questions. Suggested we go look for what we want and go to him if we wanted some help. He then went to sit at his desk.

Sales person seemed less than happy to help us with our questions. Suggested we go look for what we want and go to him if we wanted some help. He then went to sit at his desk.

Sales person seemed less than happy to help us with our questions. Suggested we go look for what we want and go to him if we wanted some help. He then went to sit at his desk.

The gentleman who looked after us was pleasant, however i very nearly at one stage walked out the shop as he gave his colleague the look as if we were messing him about !! When we agreed to purchase x2 beds he didn’t offer us a seat or walk us over to his desk . We were just stood about until he asked us a question still didn’t offer us a seat . I am a retail manager for a high street brand and my team thrive on excellent customer service , and I feel some training on customer care should be given . We spent nearly £2k and it was a big decision as we wanted to make the right decision I just felt he wasn’t very patient with us .

Delivery date told difrent to shown on your email

Happy with everything except £39 delivery is ridiculous! these days you can buy something from another country with free delivery. And there is no other option available it's either pay the money or don't buy the items.

The salesman took the money claiming the item was in stock but then found out it wasn't. I didn't get an apology or a discount for taking an unpacked and not a brand new item instead.

They took my money for the mattress which was said to be in stock, and only once I'd paid I was told that it was out of stock. I was offered a king size mattress which is ridiculous because I have a double size bed. We were desperate for a new mattress and so we had to take one mattress which was open in the back propped up against a wall! We weren't offered a discount despite it not being 100% new. I had to help the guy tie the mattress and wrap it in plastic so that I could take it home without destroying it. At no point did I get an apology for the inconvenience or the mistake.