Dreams - Hayes

Our Dreams colleague Rakesh was very thorough and made sure we were shown the right products to suit our needs.

Sales associate excellent. Liked the mattress assessor made choosing a mattress much easier. Overall a very satisfying experience.

The assistant was very knowledgeable and although he did suggest add on sales he was not too pushy

the sales assistant was helpful and knowledgeable

Your staff member Prince was able to assist with choosing the most suitable bed within 40 mins of visiting your store. He was professional, knowledgeable and friendly too. In all we were in your branch 65 mins approx from walking in to completing the order. Will definitely be visiting your Hayes store again for another bed and bedside furniture. Great experience.

I was welcomed when arriving into the store and asked if I would like any assistance by Harry the store manager. He was smiling when greeting me into the store and this made me feel at ease straight away. He was very attentive as I told him about my specific needs for a new mattress. He offered me to do the sleep match and explained how it worked. I found it very interesting how this technology can tell you the correct mattress for your specific requirements. After this we knew what kind of mattress I would need so he got me to try a number of mattresses until I found the perfect match. I found Harry very knowledgeable about the products and services that Dreams offer as well as listening to what my personal requirements were. I was delighted with the service I received from Harry and feel he is a real asset to the Dreams brand.

Kisham Patel was very helpful with explaining the items that we were looking for

Rakesh, greeted us in a natural way; not over exuberant. My sister, who cannot walk very well warmed to the offer to sit down and a glass of water. Rakesh was professional and very personable and very respectful in a lovely way. Rakesh warmed to the occasional light hearted “joke”, and warmed to us. We liked that personal, genuine non stuffy approach. We assumed he was the overall manager of Dreams. If not, he certainly should be considered. Regards, Christopher & Caroline Henley

The lady who served me was very helpful and knowledgeable. She processed the order very efficiently. Her colleagues were also very friendly.

very friendly polite staff very approachable