Dreams - Hayes

I was welcomed by Kishan from the Hayes store. He done an amazing job with how he had a lot of knowledge about the beds/frames and all the mattresses. He also took me through the machine that checks what type of mattress I needed. Stayed with us the whole time and was a great help. When we move house I will definitely be coming back to this store and hopefully be served by the same person. I highly recommend Kishan, he knows his stuff and knows how to have a laugh too.

Upon entering the store, I was greeted by Prince who was extremely helpful and made sure every single query was answered. Prince helped me use the mattress machine which allowed me to figure out what type I needed, and proceeded to show me every single mattress that fit that criterion. Prince sprayed the beds with anti-bacterial, gave me a paper sheet and spare pillow to make sure I was comfortable enough to make the right choice, he even gave me some privacy to lay down comfortably without being watched so I can test it out with ease which I really appreciated. I didn't make a purchase on the first visit as I needed some time to think about it, but soon after, I came back to the same store and asked for Prince because I was very happy with the level of service I received the first time. Since it was really hot outside that day, Prince offered me and my sister a bottle of water, the manager also offered us any tea or coffee which was very accommodating. I proceeded to make a purchase with Prince because there was nothing further I needed to clarify after the first visit. I was offered to purchase pillows but will save that for another visit where I will be asking for Prince.

Staff very friendly and helpful.

Access to all levels of products that I was personally keen on reviewing. Knowledge and understanding of staff based on needs

Excellent customer service and knowledgable

Friendly and very helpful stuff, helped us to find best mattress for me and my other half.

When I visited the southall store Harry helped me out with the purchase I needed to make with no hard sell. I went back after 2 days to place the order with no hiccups and was dealt with in a very friendly manner. Happy with the service and will recommend to family and friends. Time frame for delivery is very quick and prompt. The store adhered to the covid 19 stay safe cleanliness and social distancing. Service with a smile.

Very pleased with the service I received. The staff at Hayes London branch is very efficient and looks after you well .very well explained. I will highly recommend my friends to go go to Dreams at Hayes branch.

We were very impressed with the service we got it was very professional we were happy to place the order

Assistant was very friendly and knowledgeable and I felt understood my needs as well as respected my preferences