Dreams - Hayes

Very friendly and efficient service, good advice, honest appearance.

We were met by Harry who is a credit to Hayes Bridge Retail Park, Hayes. He was very helpful and he asked us various questions in order to identify our needs. He was very knowledgable about your products and gave us a few choices of mattresses we could try. He allowed us the time to look at the options and answered all my concerns with confidence. He was very hospitable offering us a seat and refreshments, he even chatted to our son. We felt really relaxed and not under pressure. When we placed our order Harry took the time to explain the order and went through all the costs plus comfort exchange and delivery details. We did take out extra protection cover because when you are paying for a good quality mattress the cover would give us peace of mind. During our visit we did also discussed a new bed for our teenage son and Harry recommended an ideal bed. We will be back with our son to try a few out. Delighted with our new mattress and delighted with the service we received today.

Attentive service, friendly approach, knowledgable and allowed space and time to make our decision.

Easy to deal with and most comfortable mattress and best looking bed frame

Good selection of mattresses, beds, well lit and airy. Store staff didn't pounce on you straight away gave us time to look around first. That was nice! Staff were very helpful.

It felt like we were being listened to about our needs rather than simply selling targets. The sales assistant also gave us as much time as we needed, understanding how important the purchase was to us.

Nice service and very chatty service man.

We were Served by a colleague named Kishan. He was very helpful in allowing us to make decisions on what products will be best for ur. He also gave us a god support on how we could spread of finance costs and how it will be more cheaper for us. We are very please the service we were provided that we are going again on the 11th to buy 2 more beds and we hope that Kishan would be there so we could have his help again. He is a credit to the team. He had very god knowledge on all the products and any questions we had he was able to answer them easily

Excellent service. Assistant was knowledgeable and patient. We were given as much time as we needed to make a decision. We were even given a coffee.

Very useful and friendly staff