Dreams - Hayes

We were served by Kishan. He was very polite and professional. He knew his product knowledge and was able to advise on the types of products which would be best suited for my parents needs. He was more than happy to go over things again so that my parents could understand about the different beds and they finally came to the decision to purchase a tempur bed. A really good professional service provided.

The sale person that served us was very good his name was Kishan, he was very helpful and explained everything we needed to know about the mattress we needed to know as it was really important to us to choose the right mattress for me and my partner as we both have back problems, also helped with choosing the right bed for my sons room as the space in the room, he was a very good salesman and good at his job!! We was happy to be served by him!!

I reserved a mattress to collect in the morning, when ringing to double check it was still there it was discovered it was the wrong one. Harry the store manager dealt with this with outstanding customer service and was extremely apologetic, he ordered the one I wanted and sorted out for me to collect the same day rather than waiting for delivery.

I am a regular customer of Dreams. The customer service that served me remembered me from my previous purchases. The overall how friendly staff were offering hot drinks. Offering their exptises. I've always purchased Millbrook beds for me to change my mind and to purchase a bed in the same level was important.

When I explained the issues with access on my stairs the assistant understood and explained the solution i needed, he then showed me the range that was suitable in great detail explaining the way the beds were made and how to use the storage part.

Price Reductions & Customer Service

Hi, From the moment we entered the shop we were greeted by Kishon 103 (103A019445) & asked if we required a drink. He looked after us all the time we were there

The staff were very helpful and on the complex were 2 other retailers and the price quoted bt Dream was much better than theirs. We were offered hot / cold drinks and even chocolates as it was New Year. we were really happy overall, well done Dreams :)

I went to the Hayes branch & from the moment I walked into the store, I felt like the assistant who served me (Kishan) was very informative about all the products. He took the time to listen to my our needs & then show us the appropriate products that were suitable. Kishan showed us a lot of products, without rushing us or confusing us. Explaining everything to detail. We tried several mattresses & never felt rushed or pressured during the entire process. Kishan was very professional during the entire process, yet very friendly too. He explained delivery times, disposal of my old mattress as well. Overall the entire experience went very smoothly and I was completely satisfied with my experience with dreams.

As soon as we entered the shop we were greated by the manager who allocated a sales man to help us. The salesman was Prince. He was very helpful and answered all our questions which we put forward to him. We came in for 2 sheets and ended up spending £3,000 on a new bed base, headboard and mattress. It is the first time we have been into a shop where the sales manager was so polite and helpful.