Dreams - Hayes

We were highly satisfied with the great assistance by Charles. Even though he was a new employee, he helped us thoroughly and gave us information for the purchase that we made.

Bobby welcomed us with a big smile and when prompted was able to show us the products we came into the store for. Bobby was very attentive to our needs and was able to offer advice based on the feedback we gave for each product that we tried. We enjoyed having someone as knowledgeable as Bobby explain all the features and the benefits offered by the various products but also explain how particular products could address issues we were having with our current mattress. The overall experience was enjoyable which is what a shopping experience should be. Bobby helped us to make a much more informed decision about buying a mattress and this is reflected in my wife and I both being more than happy to spend more than we intended to thanks to Bobby's empathy and professionalism. I have generally avoided sales assistance but this in-store experience has changed my opinion of how I wish to shop in the future. Thank you Bobby. We will be back for our next purchase!

Prince went over an beyond to ensure that we got the wardrobes we wanted and he stayed 2 hours extra (never happens in any shop!) we did place a very large order and all adjustments were done well when we took possesion and had to change a few things

Prince was very helpful and answered all our questions clearly and accurately. He has very good product knowledge and is friendly in the way he approached and spoke to us. Made us feel at ease all through the process which was great.

very friendly salesman very knowledgable understood our needs i.e cost not pushy gave us time to decide ourselves lovely coffee||

Amazing help in the store. Sales assistant had an extensive knowledge of the product and very helpful.

The greeting on entering, the attention and service received was very impressive the Dreams Colleague who served me remembered me from my last visit, which was very warming and attentive also was offered a coffee while placing my order. A very friendly place that makes you feel comfortable being there offering good advice in what is suitable for your need.

Friendly polite knowledgeable salesperson

Dream has various availability of products in different price range. Quality of products are really worth when you choose products like mattress. Also has accurate policy to exchange products. Team members are really helpful and friendly.

Prince, from the Hayes store, was very knowledgeable about the products and didn't give me the hard sell. He was able to answer all of my questions.