Dreams - Hayes

Friendly quick but thorough service. Not pushy.

Was warmly welcomed when we walked in, offered tea and coffee. The staff didn't seem to want to put pressure on us to buy and overall very helpful and friendly

We arrived at the store fairly late, when I'm sure everybody had a long day but we was greeted at the door by Kishan who quickly identified our needs and talked us through the mattress system, colour coding system, explaining the different divan beds i.e. draws, ottoman and also the pricing system, he then left us to have a look around, which is greatly appreciated as there is nothing worse then someone following you around trying to up sell you, he also didn't try and steer us towards costly items which he quickly identified we were not in the market for. He understood the customer well and was friendly and approachable, my order was processed efficiently but thoroughly and finished with a lovely coffee! We were very impressed.

We were assisted by Mr Kishon who was very professional and understood immediately what we were looking for. He gave us good guidance and helped to make a decision in finding the right bed base and headboard. He dedicated time and effort. We would like to thank you for your help.

We were approached by very friendly staff that were helpful to understanding our needs. The staff were knowledgeable about their products and were happy to spend time going through the different options.

Fantastic customer service and brilliant work done to my new home bed purchase Will not stop recommending! Many thanks to Harpal

As soon as my partner and I walked in we were greeted by friendly staff and asked if we knew what we wanted in a mattress. Rakesh and Harry both assisted us on the product we eventually bought.

The staff were very friendly. Manager Harry was friendly and assisted us with finding the right product. However all members of staff were always asking if we would like tea or coffee and made us feel welcome.

The service and advice from your salesman was excellent. We were not harassed and were given time to make p our minds as to what was the best product for our needs.

The next day I went in to change my order due to reading bad reviews on the mattress and the staff were very accommodating particularly Charles in Hayes branch