Dreams - Hayes

We are highly satisfied with the customer service received by kishan. He was absolutely fantastic and extremely patient, not at any point did we feel rushed in making a decision. He had very good knowledge of the products and listened well to our needs showing us the best products for us. The best customer service I have come across and very impressed with the level of good quality service given. Thank you Kishen

I was helped by Narvinder in your Hayes store who was very kind and well spoken. He offered refreshments and took his time to show me products that I wanted. He also showed me similar products and spent time explaining the benefits, allowed me to try the mattresses with related pillows and I actually bought the mattress of his recommendation. I did not feel rushed and Narvinder gave me the opportunity to look around the store again before I made up mind on the final purchase. Customer service level was unparalleled and I will be returning this weekend to buy more products as I am aware he is available to help on the weekends. The quality of the tempur mattress and pillow was great and I am looking forward to my delivery

All the staff was very friendly and helpful. The staff Charles was very nice with us, help us to chose the good decisions, spend a lot of time with us ..

Friendly staff, quick service. The gentleman helped me to load the mattress in the car

I walked into Dreams eager to purchase a mattress, I was after something close to the Simba mattress. I went to Bensons & Beds and they did not have in in stock therefore walked out. In Dreams I was greeted by Rakesh who asked me what I am looking for in a mattress, then proceeded to showing me a gel mattress, followed by a spring then a hybrid which was almost a perfect choice. Upon agreeing to buy this, I asked about the Tempur and then Rakesh asked if I wanted to just try it out for myself. Talk about product speaking for itself. I have worked with sales and his salesmanship and friendliest was incredible and his customer service was refreshing to see as I train customer service and am always looking at peoples customer service outside of work. I got nothing but praise for him and his help in finding me the perfect mattress. The mattress is not delivered yet, a bit of a wait for that but overall so happy with the customer service and the purchase. I was not looking to spend as much as I did, however I am glad in doing do. Thank you Rakesh.

The assistant, Prince, was very knowledgeable and answered all the questions we asked. He gave us a lot of options with the mattresses and the colours of the bed. We already knew what style of bed we wanted

Very good service given.

Very good service nothing to much trouble even offered a hot drink all questions not a problem 😁

Charles made the experience very Smooth and was very hospitable and friendly

The service was amazing. Prince took his time showing me all the differrent kinds of beds and making mw feel welcomed and comfortable! He explained everything well and his smile and enthusiam was clear throughout.