Dreams - Hayes

Very helpful staff (Kiran and Prince). We were shown and used the SleepMatch service which was useful and then shown the relevant mattresses. We were offered and made coffee and shown additional items such as pillows, bed linen and were informed there was a sale on these items.

Kiran was absolutely outstanding. She was not pushy and she was very informative. I bought into her more than I bought into the product

Kiran was very personable and had a great product knowledge

As we enetered a few moments later Rakesh approached us and straight away he helped us make an informed decision about the beds we purchased. He was very polite and patient with us, we asked him so many questions and he was going backwards and forwards to check and confirm details with his manager. We didn't feel any pressure and were made to feel very welcome indeed and also the cup of tea that Rakesh made us was lovely...we needed that after this purchase as it made us relax.

Kishan was very helpful from the minute we walked in explained the difference between all the mattresses asked if we wanted a drink then we went on the machine to tell us which mattress best suits us after he took us round to look at the best suited mattresses then to look for a base the whole process was fast a pleasant I am very happy

Customer service was very good he had recommended and showed me different things

Harry was very attentive and spent a lot of time with my husband and I through the whole experience. He was friendly, knowledgeable and very helpful with helping us find the right products. He helped to keep my son entertained as i used the bed selection programme and offered him a balloon and hot chocolate to keep him occupied. Very happy with the experience

My husband and I were greeted politely by assistant Kishan and then were passed quickly to the store manager Harry who took over our sales talk and bed type as there was a delivery in the store and only the two above sales people were there, we were given an apology as to having to wait a few moments, but were seen very quickly, tea and coffee were offered which we had . Harry did both measurements for both my husband and myself as we were purchasing separate mattresses, we also were shown the tempur cloud pillows which we also purchased along with the mattress insurance. everything was efficiently an all explained in detail. overall very impressed. Will return again in future, and will tell others about the excellent products and service we received,

Simple effective and very efficient

We knew what we needed but not the specifics. The Member of staff was very knowledgeable and recommended items for us.