Dreams - Havant

I went into the Havant store - just to browse and see if there was a suitable replacement mattress to my Sleepeezee Venitian... The gentleman I asked was very helpful, explaining the differences with the mattresses.... It resulted in me purchasing a Rapley K.... I was not put under any pressure....

The salesman Andrew could not have been more helpful. He was not at all pushy, he was very polite and jovial. He was knowledgeable and when we left he walked us to the door and told us to contact him if we needed to alter anything or wished to discuss anything that we may not have asked about at the time of purchase, as that is his job to make sure his customers are completely happy with their purchase. All i can say is i wish every retail shop had staff like him and gave that type of service. Sue Perris

Julie the assistant could not have been more helpful, she understood our needs and meet them perfectly. She gave us enough time to browse by ourselves and seemed to time her interaction spot on when we seemed to get to a crossroads. She explained the available products then left us alone ago with no hard sell or pushiness. She was very knowledgeable about the products even recognising our existing mattress which I brought in 2007. Once we had made our decision on purchase she then provided us with possible payment methods which I had not considered. I was going to pay on my card and pay off later but the deferred finance option was perfect for us. Julie could not be more helpful and made our whole buying experience a pleasure and not a chore. She is a credit to your store and company as a whole and should be recognised for her approach to customer service.

Gemma was very good at explaining about the item we had bought

Very good service :)

The sales assistant was friendly, knowledgable, polite and very helpful without being in any way pushy. Having made a decision our order was quickly processed with a minimum of fuss. Excellent service.

Very polite and helpful to my needs. Gave me good advice and offered me a hot drink while I decide on my product. Cannot fault the staff at all. I would go back in the future to buy any products or other items In store.

I was given assistance and offered a drink buy a lovely lady called Julie. She helped with our needs and made good reccomendations as I have asthma so recommend a bed for allergies. She also recommended 2 pillows for me and my partner which I would not have thought about buying until she showed us a selection. She was very friendly and gave us lots of information that we have found really useful.

The lady working called Gemma was very efficient and knew a lot about the products which was great, we ordered our new bed as a spur of the moment thing and she made the whole ordering process really easy and managed to arrange it all very quickly which was great when you have two young kids with you who get bored quickly!! She was very friendly and we were very happy with the service.

The assistant (Niamh)was very good, very patient and explained things very well. She was very knowledgeable and presented herself and the the store very well indeed. Nothing was too much trouble to her and she was very calm in our dealings. Well done to her. When confirming the order at the desk with Gemma, the experience was equally good with no fuss and a well explained process taking us thru delivery , disposal of old mattress etc. Well done again.