Dreams - Havant

Very very satisfied

Cancelation of my order On my first visit to Portsmouth Branch, I was advised that a bunkbed would be available for viewing in Havant. Driving to Havant store, we then found that there was no bunkbed on display there either. The staff in Havant (Julie) was very nice and showed the options available (electronically). No dimensional information other than the overall height and length + width was available. Julie tried to find out from everywhere to no avail. We placed and order with the option of finding the dimensions on Tuesday. On Tuesday I was on the phone to customer service for 30min with no success. Eventually I phoned the shop and they found the information for me. As the dimension between the bunkbeds was too low (87cm total), we decided to cancel the order. I was advised that I have to contact the customer service for this as the shop can not help me. If this is a type of service/ problems I get at the beginning, I have to think that challenges I will experience after the delivery of the goods. For this reason I find it difficult to recommend Dreams to others. B.R