Dreams - Gravesend

I wouldn't recommend Dreams. when the Sales Manager John said to me that I can get interest free and informed him that I have bad credit, he still proceed, as he already knew I had bad credit he should have asked me if I still wanted to go through with the sale once I had been accepted which he didn't, then added 2 £85 pillows on to take me into the £100 bracket never told me about the deliver charge. Dreams sales team are very pushy and do not care about customers only to get a sale. The deliver guys Craig and Steve were very friendly and explained very thing. I suffer with a bad back and putting this bed together for 5 hours caused more pain and I was not able to do anything the next day. So no I ma really not happy with Dreams and I have already told people not to go to Dreams as their sales staff are to pushy for a sale. No a happy experience, yes I like my bed but know I could get the same thing cheaper and also the pillows. Not a happy customer

The products were fine and so was the assistance, but the price to deliver, assemble and remove the old bed is extortionate! Also, I needed to add the removal after my purchase, but that changed the delivery date, which should not be necessary.

We selected our bed base according to the (very large) price ticket, but on placing the order were told that the item was considerably more expensive than the price shown. We wanted the item and decided to go ahead anyway, but wonder how many people are misled by your confusing and erroneous labels. I wish now we had shopped around.

I am 100% satisfied

I don’t see why you need my email and personal details just so that I can by a cheep mattress When I asked if I would be sent emails I was told that I definitely would not receive any but you have sent me this survey

Mattress arrived dirty and ripped packaging Bed base broken Shop where we purchase unhelpful Customer Service equally as unhelpful

I was satisfied

Because Dreams still kept £250 of my deposit when I cancelled my order due to ill health after just two days which I think was disgusting behaviour.