Dreams - Gravesend

You ask to many stupid questions.....am happy with what I got highly satisfied please. Who am I to judge you did your job and I was satisfied with how it went.

The experience was as good as it could be. Everything was fine. The bed purchased, "Isabella" has no matching furniture available but the bed was perfect so we wanted to buy it and will look elsewhere for matching furniture. The only range which looked similar, the "Oklahoma" range was in the process of being discontinued and was expensive for what it was bearing in mind it will soon be unavailable. Other than that it was fine.

There is always room for improvement! Charging people for delivery has always been something I disagree with, its obvious such a large object as a bed would require delivery. However, your assistant did offer us free delivery at anytime when he realised he may lose the sale.

The only problem I experienced was the computer being used to input my details was running slow and freezing. Fortunately we were not in a rush to be anywhere else however it did take time to resolve the problems that could have been fixed previously.

Not all the products I viewed on line were available in the store, so therefore I was not able to try all the beds selected.

Expensive compared to similar products (linen) elsewhere. Don't stock items completely compatible with our size (90x200cm) mattress.

If I am satisfied thats good enough for me, if I was unsatisfied you would know about it. Instore sales assistant Fran very good, friendly and effiicient.

We were in the store for at least 15 mins before a sales person spoke to us, we were the only customers! Didn’t offer any advice on alternative mattresses from the one we had asked about.

We chose a bed that was on display and ended up thinking that was the perfect one. we were then told it was unavailable so we left the store. an hour later my uncle convinced me to look around dreams a bit more (although i knew i had my heart set on that bed). We then went back and started looking when we were told actually the bed we originally wanted was available but may have a 4 week delivery date. In future i think this information should be checked before sending customer away as they will not always come back. I would have been happy to wait for him to look in to this and find out rather than leaving the store disheartened. Just ended up feeling like a longer process than necessary which could have be resolved sooner without wasting my time. I am happy that i manages to get the bed i wanted but just the process was slightly annoying.

There was a sale on for items over £300. One of the beds I was looking at was £299 so sale did not apply. Another bed I wanted as small double was not available in that size. In the end I just had to choose from what was available not what I wanted.