Dreams - Gravesend

Wrong price shown then to be told not only was price wrong but the mattress was wrong too on ticket . Didn't do at £59 like ticket shown but did for £85 which was better than nothing. Product was purchased 2 days ago but smells very very damp & has made daughters bedroom smell stagnant? Shop said this is normal for a while?!

It says more about me than Dreams. I was shopping for something I had to have. I don't like shopping so I would never be highly satisfied.

I was just in and out as I knew what I wanted as I had previously brought a similar mattress. So the lady that served me only had to put it through the till. She was polite and efficient and is an asset to your company.

because i felt there were not enough staff to run store properly the 2 that were ther were very good

I just went into the store to buy a mattress. I was not looking for a highly satisfying experience.

For highly satisfied , i would have needed product available quicker . There was initially a problem with the headboard I wanted being out of stock and not sure when it would be available. The sales person did make some calls to find out an approx idea and this item was going to be delivered later than the bed. I have had a call since ordering to say you can deliver with the bed. Service in store was very good and the sales person very helpful and and gave us all the information required. To be highly satisfied I would have thought the information about availability would have been more readily available, product available a bit quicker and slightly cheaper

Finance not fully explained and waiting time for items to be delivered

Delivery time too long

The customer care was amazing, I was greeted as soon as I walked in and the staff were extremely helpful and polite, the only downside was the shop itself was under refurb so I wasn't easy to locate what I wanted to begin with but the staff quickly came to my aide

The service was very good and James the salesman was competent and was helpful and knew his product. We were buying bed products and had no reason to be to think otherwise. Highly satisfied does not mean anything in those circumstances.