Dreams - Gravesend

The staff and products met my expectation. A good range of products to choose from and competent helpful staff. This is my expectation when I go to any store and results in a rating of satisfied. If you're Looking for highly satisfied as a response for meeting basic shopping expectations you need to recalibrate your customer service expectations. I was satisfied with the store but I'm dissatisfied with this survey which for me has damaged the good will established by a satisfactory store visit.

Staff helpful and had good knowledge of products

The mouse at the first pc was not working, sales person had to log on to another pc to process my order, which was quickly resolved.

Have yet to receive the goods ordered so some of my feedback is not yet available

Everything was fine but was not told I could of ordered and saved £40 delivery if I had ordered online. I was told the online and shop was exactly the same.

Store being rearranged as water leak meaning we couldn't get to all the displays. 3 months ago we bought 2 beds from dreams (same store) and received free pillows and free construction of the beds but this wasn't offered this time round.

I was satisfied with what we wanted to purchase for the time being.

I don't over praise as my shopping trip was fairly straight forward.

I was just buying a bed for visitors. It was just something I needed to do. It didn't give me the feeling of 'High Satisfaction'

Would have liked the bed to be discounted