Dreams - Farnborough

Delivered the wrong size mattress!!!!!!

We were very satisfied with our experience at Dreams

I spent almost 5k with dreams for 3 beds, mattresses and pillows. Delivery guys could not take single room upstairs and said someone would call us that day but no one did. Next day we called the customer services they ordered a new single bed and said I would need to goto store only to sign finance contract. When I got to the store they had no idea and had to start all over again, she said she cant access 'SO' code and I will have to call customer service again. I called them whilst in store as she would not call them for me. I was on mobile talking between the customer service and store lady passing on the messages, why they don't together I don't know. I explained the whole thing again he said he will have to keep 20% of the single bed cost. I said 'why its not my fault it did not fit and he was rude and said whose fault is it then? He said if I wanted to sort out my finance again I will have to call them again so instead I paid upfront fee of around 200. We also bought tokyo tv bed but we were not given an option for smart tv /normal tv . We assumed it was smart tv as thats what we were shown at store. So we had to call and change it too with extra price. I am very disheartned

Completely satisfied. Karen was very pleasant and helpful.

Satisfied

items far too expensive

Very very happy friendly lady who was very knowledgeable and a joy to shop with

Visiting the store mid January I was advised that the sale would continue to the end if January, on visting the store on 30 jan I was advised that the sale had been ended earlier than planned, and I would have to pay full price, I advised by dissatisfaction which Jason the store manger then resolved and allowed ne to order by phone at the sale price.

I needed to cancel the order and tried to within 24 hours of placing the order - I tried twice on the phone and once in store, only to be told I was held in the agreement but could amend within 48 hours is I wished to? I did not want the mattress nor any of the mattresses I tried in store! I am not STUCK with an item I DO NOT WANT and no one has assisted me at all, I will seek further advice with regard to my consumer rights. I have never know such ridged and an unhelpful service in my life, I will ensure I tell everyone not to purchase a mattress or any other item with dreams.....

Nigel was extremely helpful and attentive and had an excellent knowledge of all the products available.