Dreams - Farnborough

When i arrived there was only one salesman and 3 customers. Whilst he was doing a brilliant job with the other customers i was unsure whether to come back later. He eventually said two more collegues would be starting now and would send one over. I understand there were other customers but would of been nice to be acknowledged earlier, even to inform me staff were on their way.

I have NOT said I was notsatisfied

The overall experience was good, however the salesman lost his enthusiasm halfway through and the delivery time is extremely bad! I've paid for 2 mattresses, they belong to me, but you still hold on to them for 2 more weeks!?!?!

My fiance and I visited on the evening of Tuesday 23/08 and spoke with James. James stated that we could not buy a mattress on finance as I did not have 2 forms of ID that would be required, however said that the mattress would be available for delivery on Saturday 20/08 if we came back the next evening with the required ID. I was angered to find out the next day that I left work early to make closing time, with the required ID, to find out that not only was only one form required, but also the mattress was not going to be available on the Saturday as requested. I work from 7am-9pm and my fiance works in London. Currently we have a bed frame, and no mattress. I have to take a(nother) day off of work, at considerable financial loss given my pay rate, purely because I was given incorrect information. If it wasn't for the kindness and professional attitude of Karen (also Donna too), I would have left the store and ordered elsewhere. I cannot praise them highly enough, as they both put a positive spin on an incredibly frustrating situation. I may add that they both stayed behind after 8pm closing time to wait for the underwriting decision, and cannot understate their influence.

There was a problem with the credit checking process which took much longer than it should have done. The wrong address was entered initially which meant that the process had to be restarted, extending my time in the store.

I am not dis satisfied. I'm waiting for my product so can't really say if I'm happy or not until I get it

Was asked if I required assembly, to which I asked is the an additional charge (yes) so declined, Was not told delivery was an additional charge! Was not offered removal of old bed, Only noticed these points when checking paperwork at home!

Stood around for approx 10-15 mins before assistance was available Still awaiting a call back as promised by the sales person with a delivery date as the 7th of January was advised before the sale upon completion of the sale told that I would need to be called with the delivery date Poor sales tactic should have been honest and said a lead time of 2 to 5 weeks then would have been able to make a better decesion if I was happy to wait that long

Your delivery price is extortionate and the recycle price far too high. other local companies do this free. It adds an extra whopping £78 to get it delivered and old one recycled. This is absolutely outrageous. I shall definitely not be shopping with you again as the rip off delivery charge for 3 miles down the road is disgusting.

Felt staff not too interested in the products being sold