Dreams - Farnborough

The delivery charges are one thing which I find very difficult to accept. I don't have to pay a delivery charge for my groceries, why do you have to have a delivery charge, this should be absorbed by the company

Because after seeing the bed I went to bensons for beds and was not happy with the products or staff and came to your store and ordered from you

We were not hassled as soon as we arrived able to look around at our own leisure and we approached the salesman when we were ready to enquire about the product we were interested in

I felt rushed to make a decision by the colleague. She was friendly and helpful however did say "what would you like to do" when going over options. This was said three times and I did actually say to the colleague and another colleague that I was feeling rushed by them.

insistence to buy from the seller - no commercial gesture for the amount of the invoice - no experience on the "test mattress"

We had to find a salesperson to speak to. They didn't seem that bothered talking to us and was easily distracted by other colleagues and customers.

3 weeks is a long delivery time.

I'm not dissatisfied to any extent however there wasn't anyone free to assist me in my purchase. I picked my mattress myself without any product information and when I did get a member of staff's attention he purely wanted to complete the order without providing any information. At the moment I am waiting for a text to tell me when my mattress will be delivered. I was told I would receive an email the day before to give me a 2 hour window for delivery. Delivery should be tomorrow and it's now 21.30 hours and still I am waiting for my time slit. Not the best customer service I have ever been given

I needed a cheap mattress for my 2yr old and saw dreams had a £59 mattress online and also had 3 in this store. Having searched elsewhere online this seemed to be a reasonable price and from a reputable manufacturer. I could have purchased a memory foam mattress elsewhere for less but though the reputation of dreams would mean the mattress would be of good quality. As the matresses were rolled I assumed it was a foam mattress. The sales lady did point out it was a sprung mattress, but again I assumed that as it was from dreams this would be ok. However when I got the mattress home and unrolled it it was painfully obvious that the mattress was made from the cheapest material with horrendous springs inside that due to where it had been rolled stuck out through the mattress covering. I left it for a while assuming it would 'fill out' a little but it hasn't at all. I have had no choice but to put it on my daughters bed but each time it I see laid on it creaks and springs stick out considerably from various points on the mattress. I think that for a company of your standing this excuse for a budget mattress is embarrassing. I deliberately stayed away from buying online and this is it!

You walk in and you never get a welcoming feel and you can be looking around for ages until you need some help or assistance that you have to call someone or go to front desk because the staff never come to you to interact with customers