Dreams - Farnborough

Always room for improvement

I found the delivery charge rather expensive when we only live 2.5 miles away. Also the disposal charge was expensive too.

I never rate anything "Highly Satisfied".

Minimum deposit too high

Not a wide range of single beds. 3 in total. Shop was hot. Staff was minimal.

Very expensive mattress and 39 pounds delivery

There did not seem to be a great deal of choice in the price range we were looking at. Also, I would have preferred more delivery options. I was told that there were only deliveries every other day which resulted in me having to wait 10 days for the bed.

I entered the shop twice and on both occasions I was not approached, and not asked if anybody could be of assistance. After I had decided on my purchase I had to approach the two members of staff who were standing around to place my order

It was fine, nothing outstanding

The 1st person to assist us pointed out some information, then went downstairs. When we looked for her she was with another couple, after a 10 minute wait we left to look elsewhere returning later the same morning to be served by someone else, who was fantastic. If the survey was completed on only the end sale the experience would have been highly satisfied, but it's based on the entire buying experience so only satisfied.