Dreams - Farnborough

Due to the finance website not performing properly it took longer than expected to place the order. However we decided not to take out finance in the end to save time. The finance company were called creation and apparently this was a reoccurring problem during busy times within the store.

I believe there is always room for improvement and we are yet to take delivery of our new bed so I won't know how satisfied I am until it arrives.

The lady that started serving us was not overly interested and didn't know the products in store. She excused herself for a minute. Next time we saw her she was serving another customer. We did not expect to be ditched in the middle of being served! We than had assistance from a young man (Matt), who was more knowledgeable, pleasant and very helpful. We purchased the bed from him. I did point out that the sale MUST NOT go to the lady who started serving us. Thank goodness for him. We were about to walk out and go to a different store.

delivery date quite long - couldn't have an earlier delivery date unless we purchased the product at a different price due to it being the last day of the offer and the product not being in stock

There's always room for improvement. On the day we visited the mezzanine floor was very very hot, better air con needed the poor staff were not happy. A couple of the shop assistants were lying on one of the beds and drinking / watching the TV at the end of the bed!!! Perhaps not the most appropriate.

Store was extremely uncomfortable regarding heat ! This almost put us off, staying in the store ! But everything else was satisfactory.

I was not told at the time of my visit that there would be a delivery charge for orders placed instore as opposed to orders placed online. Once I challenged this, the delivery charge was waived. There should be no difference in price between the stores & online. And as people do still like going instore they should not be disadvantage particularly if the High Street is to survive!

Staff were excellent, store was well laid out with the options of trying each product. No pressure was felt by ourselves to purchase at any time, which was highly refreshing. All in all a positive experience .

Advertising on wall says we will assemble, as soon as you go to buy, there is a condition...only divans.

Service pleasant and thorough. Disappointed at delivery charge. Not requesting removal of old items, therefore felt item delivery should have been included.