Dreams - Farnborough

Did not have delivery date I would of liked

There was a lot of advertising regarding a massive sale but not one item were we shown that was in the sale, while satisfied I felt slightly mislead

I have very high levels of expectation working in the service industry. I am sure others would have probably rated overall highly satisfied my measure however would be to have got something beyond what I had expected

quality of bases on offer poor ottermen style base very heavy inadequate explanation of difference in temper mattress build up

The salesman was very friendly and helpful, but he could not tell me where the product was made or when I could expect there to be a suitable headboard available for the bed I purchased

I found price was bit higher for mattress, quality was satisfying very much. No good discount received.

There were no issues at all.

We only bought a mattress which was good and we are happy. Sadly the bed carried a 6.5 week delivery..so we went elsewhere and got it delivered within a week.

The assistant was very pleasant and polite but we felt he rushed things when we were placing our order. He made a couple of mistakes and had to reprint paperwork. He needs to slow down a bit. No need to go at it at 400 miles an hour! The store wasn’t busy and we were not in a hurry. He forgot to add the collection of our old mattress to the order and then forgot to give us the disposable bag for our old mattress so ended up running out of the shop to catch us as we got into our car. Not sure why he was in such a hurry but he needs to slow it down a bit.

It would've been nicer to have a wider choice of frames to see.