Dreams - Farnborough

To early to say!

Impressed with the electronic analysis of our mattress needs and it taking account of our joint problems etc. We were guided to a few mattresses that would meet our needs to lie on and choose what we thought was best. This is too difficult for us to assess in such a short time - so we are presuming the mattress we have chosen based on the computer analysis and assistant's comments is the best for our needs. Pricing is not mentioned at all, so difficult to work out costs without peering at small print on card on display.

Sales assistant was very helpful and understood our needs

We went through the credit system and then we’re told the wrong size mattress had been ordered. We were informed we were nearly at the limit of what we were allowed to borrow. We tried to tell them this was not the case. The system just showed basically what we wanted to borrow. After many unsuccessful attempts at trying to call the finance company we were told we would need to cancel the order and do it again but this would involve another credit check. If we hadn’t have done this we would have had to put remaining balance on credit card which defeats the object of interest free considering it wasn’t our error. Eventually it went through and we left the store after 6:30 pm. The store had been closed and we had been there for over 2 hrs. Our daughter was bored and hungry and to be honest we find this unsatisfactory. The store should have phones that work. 3 staff members were involved in this in the end. We were offered an apology but I’m not sure we will go back again. We have been loyal customers for over 10 years.

One of the item we were interested in were not available and with no clear date to be

I rarely would use such an opinion

As it was end of line, additional products were not available

The experience was a pleasant experience, as with everything there is always room for improvement. The sleep machine was good, yet there was still so many variations to the different mattresses. Maybe after the sleep machine would be a good idea to ask about budget before showing the mattresses as the price varies.

we were very satisfied with our experience, just a small wait to try some of the mattress

There is always room to improve the service, the service we received was satisfactory for our requirements