Dreams - Farnborough

My wife and I where welcomed on our arrival in the store and taken to the type of beds we required. We tested the bed and mattress we selected after the different types were explained to us. Taken to checkout, had coffee, signed the forms, payed the bill and left, smiling and happy with our visit. Thank You.

We felt Nigel had a great understanding of all the products available and was very good in understanding what we wanted and pointed us in the right direction straight away. Gave us all the options and assistant in choosing without feeling pushed into a sale.

The item was what I needed, at the time I needed it, at the right price and the staff could not have been more helpful. I was really happy with the choice and told the staff how pleased I was with this purchase.

I called the store to ensure that the product I wanted was I. Stock and available to try out before buying. The person on the phone confirmed it was in stock. When I visited, he remembered me and took me immediately to the product I wanted and showed me some alternatives that I may have wanted to view.

staff friendly and cheerful. ready help when i wanted. made good suggestions to my queries. easy to buy easy to arrange delivery

The access to the shop was ideal as I was pushing a wheelchair. The shop was easy to get around. The assistance I received was excellent, the two members of staff were friendly and very helpful. Overall I will always shop for a bed or accessories there.

Donna at Farnborough served us. She was very knowledgable of all the products, and listened to us. She explained all products and support very well. She listened to what we wanted not just what what she wanted to sell us. She offered us pillows to try the mattresses and coffee to help make the decisions.

Good service, good range of products I could try in my own time without being pressured and a good hot cup of coffee whilst doing so. Altogether a stress free and satisfactory experience.

Like how you journey through the store choosing the style of bed and being directed to that area of the store rather than trying every bed you stock. The sale assistant left us to try the beds and no pressure to make a decision or to buy unlike other stores.

information given of the product I was looking for & Politeness