Dreams - Farnborough

The Sales Adviser, John helped us with his knowledge of the mattresses, gave advice on the products and if he did not know the answer he would find out the answer. He showed excellent levels of professionalism even though he was new to the business.

Staff member was extremely knowleagble and gave really good advice. Helped us make a good decision. Very patient and professional.

Prompt courteous assistance with adequate time given to go over all the beds/ mattresses without urgency to commit with offer of beverages which is not always the case

Staff were friendly and very helpful in what we needed.

Staff very good ..not pushy

My son and I received a very friendly welcome to the store by the three staff on duty. John listened to what we were looking for - a double divan with Ottoman storage - and showed us the bases on display. He demonstrated how to open it safely. We discussed the available colours for the base and tried a few mattresses. We were very pleased to be able to make a decision within a short time to buy exactly what we had come to the shop to find. We needed to arrange a delivery date to suit us and that was easy to arrange. My son and I were very impressed with the excellent customer service by John.

We were only approached by a sales person when we had been in the store for several minutes, so did not feel that we were under any pressure. Nigel, the sales person, was extremely friendly, explained the products well and even made us coffee!

Karen our assistance at the Farnborough branch was very helpful

Staff were not pushy they were attentive and gave us time to consider all our options. Very knowledgable about their product and very clear and concise in delivery of the information. A very pleasant shopping experience.

This was the first time ever buying a bed so we just wanted to see what type we would like but Karen who assisted us knew exactly what we would like and she understood what our needs and expectations were as I like a medium bed and my other half likes a spring bed. We ended up getting a mattress which was suited for both of us. Karen is a wonderful person and is a asset to dreams. Thank you again