Dreams - Farnborough

The service given in store was exceptional. Keeping to our budget and the knowledge on items was amazing.

The staff were knowledgeable, friendly and personable, and guided us through the tricky process of selecting the right mattress and frame with ease and understanding. There was no pressure tactics and we really enjoyed our experience. We made several purchases. She led us through the credit options clearly. We are very satisfied.

I was given excellent help from Cornell, I wasn’t pressurised at all to buy. I tried out various mattresses then I went home and considered my options and my budget. I went online at home and checked them out and returned to the shop the next day. I put in an order and it was delivered a week later.

We went in for head board and came out buying a bed with the help of Rylan who spent considerable amount of time showing us around and measuring all of the beds we looked at

My shopping was made easy

Did research online before store visit so had narrowed product search to make and models so only had to view and test products which made purchase simple and easy without online research store visit would not have been so enjoyable

Staff were there straight away ready to help and very friendly

Despite a shortage of staff and increasing footfall Cornell was able to talk us through the the various mattress options available; starting with the novel/useful bed simulation. We appreciated her advice and the fact that as an elderly couple our mobility was impaired and the selection process took longer. The coffee was most welcome as was the use of the lift. Cornell is undoubedtably a great asset to Dreams.

Karen took the time to understand what we were looking for. She answered all our questions intelligently. And she was very patient as we decided which mattress to go for.

Member of staff was very helpful friendly , explained all products to us .we felt safe in the store thank you