Dreams - Edinburgh - Seafield

The customer service assistant was helpful

An assistant welcomed me and gave me advice. The purchase was easy. I was spoken to in a friendly approachable manner,

It was our first time visiting dreams and we had a very pleasant experience. Godfrey was extremely helpful in helping us find the perfect bed for us, he was very patient with us and took the time to understand our needs and requirements. Was very impressed with his knowledge of the various products. Would definitely come back to him and dreams again!

The standard of product knowledge is always reliable and I’ve never had to return anything because , with the assistance of staff, I get the correct product.

Godfrey was very patient and knowledgeable, which helped us a lot . Very happy with the service we received.

Customer service was excellent and time taken with didn't feel rushed. Very pleasant shopping experience. Thanks

Our Dreams assistant David was very knowledgeable clear and precise when explaining about the beds to us, which was a great help. We were delighted with the service David gave us. We will definitely go back to Dreams for our next bed. We have already recommended Dreams to other members of the family and friends.

Upon entering the store we were immediately greeted by Charelle who was very friendly. Despite just being back on the first day since lockdown she showed a great attitude and seemed very happy to be back at work. She showed great attention to detail and really thought about my needs when talking me through the different options. In addition her product knowledge was extremely extensive which was very helpful for me as she was able to give me the pros and cons of different options and additional detail about the mattresses. Charelle also made great efforts to ensure we felt comfortable by offering us water and reassuring us in that we could take as much time as we wanted. I was also impressed by how seriously everyone was taking covid in ensuring beds were constantly being sprayed down and people were maintaining social distance. Overall she made the experience very relaxing which I think is crucial considering how important the purchase of a bed is.

Godfrey was very helpful and talked us through everything

David was friendly and very welcoming in his approach not.overbearing and very informative what he recommended we went for very nice chap Thank you