Dreams - Edinburgh - Seafield

I came with my elderly mother who was looking for a new mattress. We were greeted as a we came in and explained that we were looking to replace a mattress bought there previously. I explained the level of the previous mattress and the gentleman (David M) offered to take some details to check which mattress we had bought last time and from that he was able to take us to a few similar mattresses which meant we did not have to wander around looking. He gave us some PPE and my mother was able to lie on the 2 mattresses she was interested in. He then said he would leave us to it which I appreciated as my mother is very self conscious as she is partially sighted and hard of hearing and this meant she was more comfortable and not rushing her decision. He suggested that my mother lie on the bed for a good 5 minutes and as she would normally in bed to test it. The other thing that really helped was the lift in the store because this gave her a better opportunity to try them 2 or 3 times each. We went back to David M to buy the one she wanted and it was easy and straightforward. David was relaxed and turned the screen towards my mother so she could see given the problems the masks create

Both the staff members were helpful and attentive , but also didn’t linger too much or make me feel pressured . It was a really great balance . I was fairly indecisive and the staff were just very patient which made the process less stressful .

Excellent service and product knowledge from all members of staff we interacted with.

Was greeted as soon as we walked in, got given all the information we needed to pick the perfect mattress for us

We were greeted and welcomed by David (with a beard) he was very friendly and polite and was spot on with our needs. He made very helpful suggestions and recommendations and was able to answer all of our questions. Really lovely guy.

the sell man of the store was very helpfull to assist all my questions

Godfrey was an excellent salesman I cannot praise him highly enough, he explained each product carefully to ensure we were getting the bed which suited our needs. There was no “hard sell” only clear, concise and informative information delivered in a pleasant friendly manner. He took pride in his work and we have been very pleased with the bed. Perhaps Godfrey should be included when training staff as his presentation is a model for future salespersons.

David was very friendly and didn’t rush me through my decision process. I felt no pressure to buy the most expensive. He was very knowledgeable.

Welcoming on arrival. The Measure-Me bed was fascinating and, I hope, accurate. David was friendly and cheerful, but not pushy, and gave plenty of time for me to try and to consider. I was interested in a natural type of mattress (looking at Harrison Spinks), and David had visited their factory and seemed genuinely enthusiastic and knowledgeable. I felt confident in my choice

David M was extremely helpful and well informed and made us feel very comfortable. He took his time and although the bed we’d originally come in to try did not come up as one of the recommendations he still showed it to us which we appreciated. On returning to place our order he was very helpful again, and offered us a reduced rate for cover which we gladly took. He is a credit to your store and we were very happy with our experience.